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As Customer Service Experts, it’s our main priority to ensure that you are being well serviced. To help us create the best experience for you, we ask that you always practice respect in dealing with our associates. Abusive or aggressive behaviors such as yelling, bullying, swearing, or discriminatory remarks will not be tolerated as we continue on our journey to create a world of Love, Confidence, and Belonging.
Live chat with a customer service expert to talk order logistics, style recommendations, or anything else you may need! Our automated chatbot is also available 24/7 to answer any questions you may have.
Orders & Shipping
Free Standard Shipping on orders over $49.
| Shipping Method | Cost | Delivery Time |
| Standard Shipping | $8.95 | 4 to 7 business days |
A few exceptions apply:
- We do not ship to Hawaii, Alaska or Puerto Rico at this time.
- Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
- Please note that FedEx may not deliver to certain remote areas or any offshore islands. If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
Returns & Warranty Policy
Return Policy
If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.
Returns can be made either in-store or online for free.
Return & Exchange Restrictions
- In the interest of hygiene socks, shoelaces, and shoe care products may not be returned at any time.
- Items marked as final sale are not eligible for returns.
- Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
- Purchases made via BNPL are subject to their own return policies, which may include processing returns in-store only.
Warranty Policy
Our expertise is 90 years in the making, and it all started with a man’s love for the open ocean, his boat, and his dog…
Through our iconic silhouettes, we take great pride in offering our customers products made with attention to detail and unique craftsmanship, and have the utmost respect for all our partners, associates, and of course, you the customer.
Warranty on products is as follows
If your footwear is defective within tweleve (12) months of the date of purchase, we will make it right. Products purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to their warranty policy.
Simply click on Submited a warranty claims on top of this page, ensure to include pictures of the defective product and a copy of your proof of purchase and our Customer Service Expert Team will be happy to assist you.
What is considered a defective product?
Sole separation, stitching coming undone, leather bunching or discoloration, toe or sole detachment.
SPERRY reserves the right to modify or change the terms and conditions of this warranty at any time without prior notice. All decisions made by our Customer Service team about whether an item is eligible or ineligible for return are final.
Accessibility
SPERRY is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. In furtherance of that goal, the SPERRY website is regularly monitored and tested by our internal software developers and a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, those issues are evaluated and remediated where possible. Likewise, as new solutions are discovered to improve the user experience, they are implemented to improve the website user experience.
Our ongoing accessibility efforts work towards reasonably conforming to the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines help make web content more accessible to users with sensory, cognitive and mobility disabilities. Despite our efforts to ensure accessibility of the website, there may be some limitations. In particular, our website is constantly changing and being updated with new product and features. As such, although we continually monitor the site for accessibility issues, it is possible that some pages or sections on the website may have human mistakes, for a variety of reasons, or that the appropriate technological solution has not yet been found.